Legend Lyk

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Verified Reviewer
| map-marker Greenville, North Carolina

I called 800# for customer service regarding an extensive wait while nobody covered the service desk at my local Food Lion. The rep was rude. I never received a follow-up call as promised.

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I spent $60.00 that day. Nobody was at the service desk the entire time I was there.

On the way out, I bought scratch tickets and won $100.00, requiring me to go to the service desk. Unmanned, still, I was told by an associate that they " had to fill a large TO GO order" and she didn't know when the service area will be staffed. I was told a new "shift" starts in 15 minutes and maybe that would help. I take busses.

That meant an extra hour. Instead, I called the 800#. A rude agent said she'd contact the manager and I'd get a return call within 48hrs. That didn't happen.

I don't like Walmart, but shopped there today. I'll shop "sales" at Food Lion, but not spend more than necessary there. I will never shop at the store on Easy St in Greenville NC again. Whether Food Lion doesn't allow coverage of employees, or the management does it wrong, means nothing to me.

There is a major service staffing at most Food Lion stores. All that money you spent meant nothing.

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User's recommendation: Only buy items on sale at Lion. Walmart has a larger selection, although horrible customer service too.

1 comment
Guest

All that money? $60??

You go with your bad self.

All that money, a scratch off lottery ticket and a bus ride. The image is complete.

Shannon L Urj

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Verified Reviewer
| map-marker Okatie, South Carolina

Store weekly flyer does not match online weekly flyer

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Add 2/7-2/13 Food Lion Family pack boneless chicken breast under the Salmon Filet and next to the pork chop does not exist on the Okatie Village in-store flyer. The store had no boneless chicken breast advertised or available in the meat case either. We went to the Bluffton store and they did not have the chicken in their circular either. We ended up buying 4 packs at $2.69 per pound. Very disappointed in your store circular versus the online circular.
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Loss:
$7
Pros:
  • Good sales
Cons:
  • Never have sale items in stock

Preferred solution: Raincheck

User's recommendation: Be careful using the online advertisement

Fady Xom

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Verified Reviewer

Bad supervisor

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The front end supervisor talks to her employees like they are *** its awful. I have seen this numerous times in the food lion on first st in Mebane.
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Preferred solution: The front end employees to be treated and talked to correctly

Sandra A Hdc

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Verified Reviewer
| map-marker Kingstree, South Carolina

I would put a negative by each option but not given that opportunity. The store manager in Kingstree SC is a complete joke

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She is continuously hiring ppl to stock/slash do what she has and she has more than enuf there to do this. My husband is the grocery manager and he had to be due to diabetes hes back and is being treated like hes a regular stocker.

He made the schedule for the grocery department prior to him being out and when he left I have pics to prove how clean/organized it was and I have pics of the bomb that appears to have blown up n there I guess the managers dont have to stock & maintain what is put on shelves or even block them. His hours are cut back to 32 and no1 can answer y that happened.

This store has gone to pure crap since the new mgt has come only worried abt saving hours and not the store or customers that shop there. Something needs to b done asap!

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Pros:
  • Nonr
Cons:
  • R a joke

User's recommendation: Run as fast as u can nothing u need will b stocked it’s happened to me at least a handful of timed

1 comment
Guest

I hope your husband still has his job after your post. Most companies get an alert and check any online posts people make. And you clearly identified the specific store, the employee, your husband and went on to disparage the store and how it was managed.

Tru t Tew

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Verified Reviewer

This company literally gave me PTSD and made me want to die

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Original review Jan 19, 2024
I was mentally and physically abused by this company. I watched unsanitary and unsafe handling of food for over 7 years. Deli, bakery, meat and produce department are trained to make the sale and screw the customers health. You will die if you shop here regularly due to this. Management gets better bonuses the worse they treat their employees. I have proof that they refused to act on. I will Do whatever it takes to out Food Lion, again. If you thought bleached meat was bad, you haven't seen nothing yet.
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Preferred solution: This company exposed

User's recommendation: Don't support this company ever

Aidric Ynh

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Verified Buyer
|

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Verified Reviewer
| map-marker Rome, Georgia

I cannot contact customer service. I tried calling a few times.

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Food Lion - I cannot contact customer service. I tried calling a few times.
Food Lion - I cannot contact customer service. I tried calling a few times. - Image 2
Food Lion - I cannot contact customer service. I tried calling a few times. - Image 3
Food Lion - I cannot contact customer service. I tried calling a few times. - Image 4

Asking if I can return a food product. I tried to call customer care several times.

I bought it the night before but when I took it out of the fridge the very next day, it had mold on it. Additionally, I bought a bottle of lemonade, in August, three days ago. I was in a hurry, so I didnt look at the expiration date on the bottle. However, I wish I had because when I went to open the bottle today, I found that the lemonade is a month and half out of date.

Who sells lemonade beyond its expiration date?? I'm also disappointed with the customer service number they have on the pissed customer.

Its just a stupid telemarketer ad for an emergency aid button!

Most of the time worth it to go to Food Lion for the prices. However, the drink and food quality has had a little bit of an issue recently as I have three items I bought within the past several days that I need to return or get a refund for.

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User's recommendation: In the past it’s been a really favorable store, however, with the recent issues, I’m not so sure.

Terry F Ltc

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Verified Reviewer
| map-marker Cedar Creek, North Carolina

Remodeling store, Store in total dissary for over 2 weeks,

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Foodlion store remodeling requires more planning, Current planning SUCKS. Cannot get down isles for cart loaded with stock, no stock on shelves.
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Loss:
$25
Pros:
  • Location and been going there for years
Cons:
  • Remodeling plan very poorly planned

Preferred solution: Apology

User's recommendation: Go to Publixs until Foodlion finishes remodeling, if that ever happens

Anonymous
map-marker Bellevue, Washington

Marked Price Not Honored

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Tonight, 12-31-23 at 9:30pm, I went to the food lion in prince george to pick up a few items. I found 2 bottles of prosecco in the refrigerated section marked $9.99, and I put them in my cart.

I went to the shelf and took another bottle. I saw the label on the shelf marked $14.99. When I was finished shopping, I went to the self checkout register and immediately asked the white cashier for a manager. I told her why, and she pointed to a black woman saying she was the manager.

She told the black woman what I found, and the black woman made me take her to the wine section to explain and show her what I found. While we were walking away the white girl said "people put stuff in the wrong places." After I showed and explained to the black woman what I found, she parroted what the white girl said. I told her to honor the price that I found and the black woman refused. I took her name, shirley.

I called the store to ask for the white girls name, and the woman on the phone asked "why," and I told her "I'm going to complain about her." After a long pause, the woman on the phone said Claire. I hung up.

When I find items marked a certain price, that price needs to be honored and your workers failed. I expect you will remedy this issue.

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User's recommendation: Stay away

Anonymous
map-marker Yadkinville, North Carolina

Did not have any banana at the yadkinville store out to buy on 1-15-24 at around 6:30 pm

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No banana at the yadkinville store or no one to ask for them on 1-15-24 at around 6:30 was very mad and needed them
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Kim M Buu

Upset wrong item

Bought cherry turnovers from bakery section. Sticker even said cherry but they were Apple. Tried calling and no response and no time to switch. It was only $4 but it is about getting things right and customer service. As customers we should get what we pay for.
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Loss:
$4

Preferred solution: Full refund

Denise G Bso

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Verified Reviewer
| map-marker Berkeley Springs, West Virginia

Would not exchange store brand soft drinks

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Approximately two-three weeks ago, I had purchased about 15 2-liter Diet colas for my husband. Not long after that - My husband passed suddenly.

Today, I finally had the chance to bring them back to see if they could be replaced with a different flavor - same brand. Tracey - the front end manager said that without a receipt - they would not replace them. I tried to explain that the sodas were for my husband - I do not drink the diet sodas - I drink Dr. Perky.

She would not listen or budge with the decision of exchanging them. I cannot remember where that receipt was. I didn't think it would have mattered if the seal had not been broken. Other stores have done it for me in the past.

I have been in mourning since the 2nd of this month.

I could not believe she would not let me change them. I have been a loyal shopper at the Berkeley Springs, WV store for 11 years, since I moved up here. Because of this - Food Lion has lost a loyal customer.

And as for those diet drinks I would not have consumed, I went behind the store - and as hard as I could - I did slam dunks into trash bins. That was the best release that I have had in three weeks!

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Loss:
$22

Preferred solution: Apology

User's recommendation: Make sure you don't have a death in the family that you might have to exchange something without a receipt.

1 comment
Anonymous

I like your priorities. Your husband passed away and your main concern is that you are not getting a replacement on your drinks.

If you knew that he would not last long, why did you order so much soda that he likes. He is not going to be around to drink it. Maybe you buried the receipt along with your husband? Maybe you should have buried the soda with your husband since he likes it so much.

You claim to be a loyal customer, but you are NOT. If you were you would know their policy. You would also not let one bad incident THAT WAS YOUR FAULT stop you from going. Unlike, your husband, you won't be missed.

Your husband must be rolling over in his grave in shame. Also stop trying to make people feel sorry for you. This has NOTHING do do with your husband passing. So instead of putting make sure there is no death in your family, you should have posted make sure you know where your receipt is.

Because even if your husband were alive you would get the same outcome without a receipt.

Why he choose to marry you is beyond me. At least he does not have to put up with your immature attitude anymore.

James H Qxl

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Verified Reviewer

Highly pissed.

Food Lion - Highly pissed.
Food Lion - Highly pissed. - Image 2
Food Lion - Highly pissed. - Image 3

Personally , I think the man really didn't care about my concerns with all the bio-engineered foods that are being sold to the public in your Food Lion store here in Danville VA. I think there should be a large sticker on each door as you enter the store saying "many of our products contain bio-engineered engineered food ingredients".

It should also tell on the packages of any food that has bio-engineered food ingredient (s) contained in a certain item should state exactly what food ingredient(s) are bio-engineered.

*** I am having a hard time finding food items in Food Lion that do not contain lab created ingredients. The public has a right to know what is in our foods that we feed our kids.

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Pros:
  • Convenience of location
Cons:
  • Sells bio-engineered food to the public and they have no knowledge of what they are eating

Preferred solution: I want corporate to either notify consumers of this label or refuse to sell the public this bio-engineered food.

User's recommendation: Watch your food purchases. If the package has "contains bio-engineered food ingredient (s) below the ingredients label , put it back on the shelf and move on. When we all refuse to buy items with unnatural ingredients, the companies will be forced to sell real natural food. Each of the photos show "Contains bio-Engineered Food Ingredient" right on the label. These products are only the beginning.

2 comments
Anonymous

Your husband must be rolling over his grave in shame.

Anonymous

You must be six years old.

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Jennifer W Ksh

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Verified Reviewer

Offer services that they don't really have available

Haven't shopped here in years but decided to give it a shot. It's a little closer than the Walmart where I usually shop.

Took an hour and a half to do my online order and was unable to pay for the items. It put me through pure *** to check out. I ended up having to create a new email address and it gave me a brand new account. When I went to pay for the items, every time I hit continue from the car to the pay section, a blank white page would appear.

I tried it for an hour because I didn't want to lose all my work. Then I tried to download their app and it wouldn't let me in at all with my new credentials. So tonight I just wasted like 2 hours of my time. Never again.

Can you imagine Walmart not having a good enough website where people could pay for their items online? No you can't imagine it because that would be unacceptable.

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User's recommendation: Don't Place orders for pickup at Food Lion

1 comment
NANDkiSHoR R Qhg

Sar help karo mera voice time nahin badh Raha hai usmein so nahin kar raha hai

jessica P Lwo

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Verified Reviewer
| map-marker North Charleston, South Carolina

We told the customer service they had some spoiled cheese back there and they did nothing

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Nothing I did not get to talk to a person and only thing they cared about is if I was on Medicaid if I was older than 50 I need help with figuring out what the *** to do with your spoiled *** cheese I used to work and I never seen nothing like it it's disgusting it's something don't get done I will find another store to go to
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Preferred solution: Clean up where the cheese at y'all have spoiled cheese there and a store won't do nothing about it

User's recommendation: If nothing is done I'll be leaving going to a different store

Barbara L Pgg

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Verified Reviewer

Request to carry a product

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Request to carry a new product you never get an answer unless you call. She was deliteful to speak with
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Pros:
  • Organized and ckean
  • Wonderful layout

Preferred solution: Carry a new product

User's recommendation: Call!

Grant L Trg

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Lyman, South Carolina

INCIDENT AT LYMAN FOOD LION STORE #2642 INVOLVING PSYCHO CASHIER 0130

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INCIDENT AT LYMAN FOOD LION STORE #2642 INVOLVING PSYCHO CASHIER 0130

A STRANGE INCIDENT AT LYMAN FOOD LION STORE #2642 INVOLVING PSYCHO CASHIER 0130 AND HER DIM-WITTED BAGBOY-FANBOY

It's the night before Christmas Eve, 2022 and I'm doing the very last of my Christmas shopping. I've just purchased a gift item, a Shelf Elf, down the road at CVS, exchanged 'Merry Christmases' with the friendly personnel there and traveled the short distance to the Lyman FOOD LION Store #2642 to make my final Christmas purchase, a Franzia Box Wine.

With it in hand, yours truly is full of the good old Christmas spirit as I head for the register where I want to complete this simple transaction and tell all those present, 'Have A Merry Christmas!'

But the cashier and bagboy here do not want to have this kind of interaction with me. They have something else in mind.

: ( : ( : (

It's 10:20 PM and this FOOD LION closes in 40 minutes.

This should be a fun and cheerful Christmassy purchase. What could possibly go wrong?

As I approach the lone open register in the store (in hindsight, no way in *** to avoid these two assclowns - grrrrr!) the cashier, cashier 0130 per my receipt, smirks at me then looks at the bagboy who immediately joins in with her 'fun'.

No friendly smiles or warm season's greetings to be had in this FOOD LION tonight!

I say, 'Hey', to the cashier in an effort to break the ice and warm them up a bit, but she responds with a PSYCHO DEATH STARE while the dopey-looking bagboy looks on with a cretinous smirk on his face.

I see that I'm dealing with someone who isn't in the best of moods, probably doesn't want to be working at this moment, hates everything about her life and lack thereof, isn't currently playing with a full deck and I'm her current target and she has a moronic bagboy-fanboy to cheer her on. It appears to be just the 3 of us in the store and these TWO THINGS are about to give me a 'private show'.

Henceforth, let us refer to the psycho cashier as THING 1 and it's puerile bagboy-fanboy as THING 2. Marvelous!

THING 1 yanks the Box Wine from my hand as I'm not quite finished placing it on the belt and I look up to see that it is still giving me the PSYCHO DEATH STARE! Oh boy, this is going to be good.

I'm not easily bullied or intimidated. I've been there. Done it. Own the t-shirt.

I was a MILITARY POLICEMAN in the U.S. ARMY.

So I find this all strangely amusing.

I look directly down at the Gomerish-looking THING 2 (it's rather small) while it continues smirking but looks away.

That's good. I've established dominance over THING 2, which, with it's silly smirk reminds me of the inbred banjo playing kid in the movie Deliverance, but THING 1 which is taller than THING 2, is, in the parlance of our times, STILL TRIPPING HARD.

It's still seethingly mad, about what, I can't begin to fathom, and not speaking as it jerks away from me to scan my item and shove it forward.

Having never experienced this level of ridiculous insanity before... I suddenly find myself in THE TWILIGHT ZONE with the psycho THING 1 and the dim-witted THING 2 and everything feels like it's happening in SLOW MOTION.

This time-dilation effect gives me a moment to reflect on what I'm observing and postulate a meaning behind it all...

It appears to me that what the psycho THING 1 is doing is a 'show' to impress the dim-witted THING 2 and judging by THING 2's face which continues to contort and smirk with goofy delight, THING 1's efforts are paying off and winning it over in a big way.

God, I hope these two produce non-viable eggs when they hook-up later.

But now it's time for me to pay...

THING 1 has scanned my item and has resumed it's PSYCHO DEATH STARE.

As the faux psychologist in me observes this strange insanity play out I realise that the fuel for some of this demented psycho-drama must be THING 1's low self-esteem, due primarily to a negative body image because THING 1 looks like a more deranged version of serial killer Aileen Wuornos. Yuck!

I wonder how many dead bodies are in it's past...

As I begin to insert my credit card into the reader an awful and ungodly smell of what I can only describe as rotten eggs and putrid fish co-mingled with steaming *** enters my nostrils. THING 1 has apparently *** it's pants!

I hurriedly...

complete the transaction with credit card and THING 1 quickly and forcefully stiff-arms my receipt at my face.

Wow! THING 1 is the gift that keeps on giving! At both ends! I almost laugh as I take the receipt but I'm holding my breath and trying not to choke on the puke that I feel welling up in the back of my throat...

I must escape these TWO THINGS if I want to live!

Having emptied it's bowels upon itself, THING 1 resumes it's PSYCHO DEATH STARE, never breaking character.

'An Oscar winning PSYCHOTIC performance! Three thumbs up!!!' - says Gene Roger Siskel-Ebert of THE DAILY PSYCHOPATH

Because I'm such a nice guy and it will soon be Christmas Eve I still somehow manage to choke out the word, 'Thanks'. Again, THING 1 gives no reply. It just stares as it stands boldly and upright in it's invisible cloud of hydrogen sulfide and other noxious odors.

...Whew, I've survived almost a minute among these THINGS!!! This must be FOOD LION's version of Survivor.

I'm glad I can leave now and finally get away from THING 1 and THING 2's very draining, foul-smelling and psychotic mating ritual and join the real world of normal, sane and happy adult human beings who are full of Christmas cheer and start drinking.

As a last reminder of this night, THING 2 is still smirking like a little crazy *** as I collect my Box Wine and leave.

I reported these two assclowns to FOOD LION on Facebook and the store manager, Lacresha, gave me a call and invited me to come to the store and pick up a $25 dollar gift card, which I did.

But I'll be redeeming this at another FOOD LION in an effort mostly to avoid THING 1's deadly *** clouds.

However, I'd like to thank THING 1 and THING 2 for helping me earn $25 dollars for less than one minute of smirk.

Oh, and one more thing...

Have A Merry Christmas! ;-)

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Preferred solution: They need to have normal adults at the registers. Psychos have no place in a retail environment. It's bad for the customers and bad for business. The buying public doesn't shop at your store so your psycho employees can abuse them.

User's recommendation: Y'all shop where you want to! ;-)

1 comment
Guest

I think this would have come across better had you left off the almost sci-fi narrative. If what you say happened did indeed happen, than neither of those two should be employed or should be working around people. But that is an issue for their manager.

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